Returns Policy

?? You can place a Return request within 10 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery.

? Return request will be reviewed by Kasturi Collection.

? If required, request will be shared with the merchant for his/her approval.

? After approval, pickup of the product will be arranged through our courier partners.

? If our reverse pickup service is not available on your address, we will ask you to dispatch the product. 

? After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability.

Process to Return the Product is as follows...

1) Login to Kasturi Collection 


2) Navigate to My Account > Order History 

3) Click on the Returns button in front of the Product which you wish to return.



4) Fill up all the details and submit the form.


Under what conditions can I return/ replace my product

? Wrong Product ? Wrong color/ size/ style

? Wrong item ordered/ delivered

? Unsatisfactory Product ? Inauthentic/ Low Quality/ Expired

? Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer?s Warranty)

? Damaged Product ? Physical damage/ Tampered product or packaging

? Wrong Quantity ? Missing Products/ Parts

? No Invoice/Warranty Received ? Available on Electronics only

Under what conditions returns/ replacement request will not be accepted?

? If Products are Altered/ Used
? For Damaged/Missing product that is reported after 2 days of the delivery

 What do I do if my area does not have a reverse pick up service?

If our reverse pickup service is not available at your address, we will ask you to dispatch the product. Return address will be notified to you in a separate email, along with the packaging instructions and required documents.
 Please take care of the following-
? Mention the Order number/Delivery Address on the package, before handing it over to the Courier Representative
? Attach courier receipt to email and send it to order@kasturicollection.com
? Track your Return Shipment on the Courier Company's Website.

How do I track the status of my Return request?

? Check the status of your Return at ?My Accounts? -> ?Returns? Section and click on particular Return ID to view return details. 
? After receiving your Return Request, we will update you on the status i.e. Acceptance/Rejection of Reverse Pickup, Reshipment & Refund.